Process & Operations Consulting for B2B
Redesign the handoffs, approvals, and ownership that slow a growing team down.
Common Process Problems
Undocumented workflows
Critical processes live in people’s heads, not in writing. When someone is out, the work stalls.
Ownership gaps between teams
No one is clearly responsible for the handoff between sales and delivery, or between support and engineering.
Duplicated work across departments
Two teams maintain the same data, run similar reports, or solve the same problem in different tools.
Approval bottlenecks
Everything routes through one or two people. Decisions stall when they are unavailable.
Inconsistent handoffs
Work arrives incomplete, context is lost between stages, and downstream teams have to chase information.
Scaling friction
Processes that worked for 15 people break at 50. Adding headcount does not fix the underlying workflow.
Engagement Deliverables
Target operating model
Documented core workflows
Ownership & handoff map
Rollout checklist
Who This Is For
B2B companies with 25-250 employees that have outgrown their original processes. You have more teams, more tools, and more complexity - but the processes were designed for a 10-person company.
Pricing
From $3,700
From $3,700. 2-4 weeks. Scope set by the free diagnostic.
Process & Operations FAQ
No. We clarify who owns what, not who reports to whom. The output is an operating model, not an org chart.
We review tool usage to understand how work flows, but the focus is on process, not software. Read-only access to key systems is helpful but not mandatory.
Yes. Most engagements are remote-first. We work through structured interviews, async reviews, and video sessions.
Redesign How You Work
Clarified ownership, documented workflows, removed duplication.